Privacy Policy

Last updated: 1 July 2025

Stord Pty Ltd (ABN 83 703 348 243) is committed to protecting the privacy of personal information we collect and hold. This policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Stord Pty Ltd is a professional business and consulting services provider based in Melbourne VIC, serving clients across Australia. In this policy, “we”, “us” and “our” refer to Stord Pty Ltd.

2. Information we collect

Depending on how you interact with us, we may collect and hold:

• your name, email address, business or organisation name and role;
• details of your enquiries and requests submitted through our website or by email;
• information relevant to the business and consulting services we provide to you, which you choose to share with us;
• billing and administrative correspondence relating to engagements;
• website usage information such as pages visited, referring pages, and general device or browser information.

We do not knowingly collect sensitive information (such as health, racial or biometric information) unless it is directly relevant to an engagement and you have given your consent.

3. How we collect information

We generally collect personal information directly from you, for example when you:

• submit an enquiry or quote request through our website;
• email us at ceo@stord.online;
• engage us to provide business or consulting services;
• communicate with us about an existing engagement.

We may also collect website usage data automatically through cookies and similar technologies. Where it is reasonably necessary and permitted by law, we may collect information about you from third parties, such as your professional advisers or colleagues, in connection with an engagement.

4. Why we collect it

We collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and providing quotes;
• providing business and consulting services to you or your organisation;
• administering engagements, invoicing and record keeping;
• meeting our legal, tax and regulatory obligations;
• improving our website and services;
• sending you updates or marketing communications, where you have consented or where permitted by law. You may opt out at any time.

We will not use or disclose personal information for a secondary purpose unless permitted under the APPs or you have consented.

5. Disclosure of personal information

We do not sell personal information. We may disclose personal information to:

• service providers who assist us with hosting, email, analytics, accounting or administrative functions;
• professional advisers such as accountants, auditors and lawyers, where reasonably required;
• government agencies, regulators or law enforcement, where required or authorised by law.

Where we engage service providers, we take reasonable steps to ensure they handle personal information consistently with this policy and the APPs.

6. Overseas disclosure

Some of our service providers or their infrastructure may be located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure appropriate protections are in place, in line with APP 8.

7. Data security

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel who need it. When personal information is no longer required, we take reasonable steps to destroy it or ensure it is de-identified, unless we are required to retain it by law.

8. Access and correction

Under APP 12 and APP 13, you may request access to the personal information we hold about you and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@stord.online. We will respond within a reasonable period. In some circumstances permitted by the APPs, we may decline a request; if so, we will explain why.

9. Cookies and website analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve functionality. Most browsers allow you to manage or disable cookies through your settings. Disabling cookies may affect some features of the website.

10. Notifiable data breaches

If a data breach occurs that is likely to result in serious harm to individuals whose information we hold, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

11. Complaints and feedback

If you believe we have breached the APPs or this policy, or if you have a privacy concern, please contact us by email at ceo@stord.online. We will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the OAIC:

• Website: www.oaic.gov.au

12. How to contact us

For any questions about this policy or our privacy practices, please contact:

Stord Pty Ltd
Melbourne VIC, Australia
Email: ceo@stord.online

13. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.